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Return & Exchange Policy

Change of mind


Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind due to the delicate nature of each item.  Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details and colours of each piece.  Please ensure you read the listing properly.  If you aren't sure whether a piece will match your gown or hairstyle, please get in touch with any styling or general questions and we will be happy to assist.

Custom Orders

  Custom orders are not eligible for returns, refunds or exchanges.


 

 

 

Shipping

Due to the nature of the products which are all 100% handmade processing time will be  8-10 week. Please do not place an order if your wedding is only a few weeks away.

Malta

  • Free Shipping via registered post on orders over Euro 50.00 

  • Orders under Euro 50.00 will ship by registered post for Euro 5.00

  • Pick up- Customers can pick up their order from Silvana Cini Designs - Narcisa, Triq Patri Manwel Magri, Victoria, Gozo.  Please wait for notification before picking up your order.  Your order confirmation and ID will be needed for pick up.

 

Europe

  • Free shipping over Euro 250.00

  • Standard shipping- €10.00

  • Tracked shipping-€12.00

 

USA & Canada  

  • Free shipping over Euro 250.000

  • Standard shipping- €15.00

  • Tracked shipping-€20.00

 

Rest of the world 

  • Free shipping over Euro 250.00

  • Standard shipping- €15.00

  • Tracked shipping-€20.00

Please note that time frames are estimates for postal delivery only and do not factor in processing or production times.  For international shipments, you may also need to allow for possible delays with custom clearances.

If your order is urgent, please get in touch before you submit your order so we can confirm timeframes.

Duties & Taxes

Customs or Import duties are charged for international customers when the parcel reaches its destination country.  These charges must be paid by the recipient of the parcel.  Customers should be aware of the customs and clearance fees and charges of their home country.  As customs policies and import duties vary widely from country to country, we have no control over these charges, and we cannot confirm what the cost would be.  

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